At Trips Lanla, we value your trust and aim to provide you with a smooth and hassle-free travel experience. Our refund policy is designed to be fair and transparent, ensuring that you understand the terms and conditions clearly.
1. General Refund Terms
- Refunds are subject to the terms and conditions agreed upon at the time of booking.
- Any cancellation or refund request must be made in writing via email to info@tripslanka.com
- Refunds will only be processed to the original payment method used during booking.
2. Cancellation Refund Policy
Cancellations Made 30 Days or More Before Arrival
100% of the amount paid will be refunded, excluding any non-refundable fees (e.g., bank fees, third-party booking charges, etc.).
Cancellations Made 15 to 29 Days Before Arrival
50% of the amount paid will be refunded, excluding non-refundable fees.
Cancellations Made Less Than 15 Days Before Arrival
No refund will be provided, as services will have already been arranged with our partners.
3. Non-Refundable Deposits
Some of our packages may include a non-refundable deposit to confirm your booking. This amount will not be refunded under any circumstances.
4. Changes to Bookings
- If you need to make changes to your travel plans, we will do our best to accommodate your request.
- Any changes may incur additional charges or cancellation fees as determined by our service providers.
5. Force Majeure
Refunds may not be provided in cases of force majeure events, including but not limited to natural disasters, political unrest, or other unforeseen events beyond our control.
6. Processing Time
- Refunds will be processed within 14-21 business days after receiving and approving your cancellation request.
- Delays may occur depending on bank processing times or third-party payment platforms.
7. Contact Us
For any refund or cancellation inquiries, please contact us at:
Email: info@tripslanka.com
Phone: +94771621501
We reserve the right to amend this refund policy at any time without prior notice. Any changes will be updated on our official website.